Company

The Cuffz UK Ltd Office hours of operation are 9.30am - 5.30pm.

Payment

All cheques should be made payable to Cuffz UK Ltd and payment should be posted to the following address:

Cuffz UK Ltd,
Crowndean House,
26 Bruton Lane,
London W1J 6JH

Please include your order number and your contact information.

Regulations

When traveling, please be aware that restrictions and regulations concerning handcuffs may vary from country to country. You may wish to contact your travel agent and seek their advice.

Handcuffs, "police-grade" or otherwise, may be restricted or controlled during air travel. Cuffz UK Ltd. recommends that you check your Cuffz bags with your luggage in order to avoid problems with security.

Shipping

Cuffz is happy to ship orders to Europe, however please be aware of your country's customs restrictions prior to placing your order. Customs confiscation, detaining, or refusal of Cuffz products are not the responsibility of Cuffz UK Ltd.

All orders are usually despatched within 48 hours subject to stock availability.

Returns

Cuffz UK Ltd accepts returns or exchanges on unused items within 14 days of receipt of the item. Items must be returned in the same condition in which they were shipped. Refunds will not be issued for worn or customer damaged items. All "sale" items are final sale. Please be advised: the customer is responsible for shipping charges on all items returned for reasons other than product defect or error in shipment.

Cuffz Inc. is responsible for all shipping charges in the case of defective merchandise or error on the part of our company. In these cases, please contact sales@cuffzuk.co.uk for return information.

If the above return criteria are met, or if the customer has received special return authorization from Cuffz UK Ltd items returned be shipped to the following address:

Cuffz UK Ltd
Attn: Returns
Crowndean House,
26 Bruton Lane
London W1J 6JH

Leather Care and Replacement Parts

As with all fine leather products, all shade and grain variations in our bags are characteristic of the skin, and should not be considered flaws or imperfections. Every hide and skin has sections that are inherently wrinkled, softer or thinner than other parts. This is because nature's creations are never uniform, and these qualities impart a natural beauty and uniqueness to each individual bag.

Leather ages gracefully, it will wear beautifully over time with proper care:

a.. Leather can be treated with a conditioner to restore flexibility while suede can be brushed with a terry towel to restore its look.
b.. Stuffing empty handbags with tissue or paper will help retain it's shape in storage.
c.. Never store your handbags in plastic or non-breathable containers - this will cause the leather to dry out.
d.. Should your bag get wet or damp, allow the leather to air-dry naturally. Do not attempt to dry it out using a heat source.
e.. In winter, promptly remove salt deposits from leather by sponging lightly with clean water, then follow with the above treatment for wet or damp leather.
f.. Avoid very humid and dry environments as well as direct sunlight.

CUFFZ recommends taking your bags to a professional leather cleaner whenever possible, however, following the above guidelines will help you keep your bag looking fabulous at home.

Please be aware: due to unavoidable production irregularities, some of our handcuffs will bear a serial number engraved into the latch-arm of the handcuff, some will not. With or without the serial number, the handcuffs are still authentic "Cuffz" handcuffs. Also, there may be variations in plating on each of the handcuffs, chain, and handcuff logos. It is also common for handcuffs to have or to develop scratches on their surfaces with regular use - um, they're handcuffs!

Please note that all handcuffs should be kept out of reach of children